Customer Care Team
How do I contact the customer care team?
Call the Customer Care Team at (800) 288-5088 or send an email to customercare@firstwesternef.com.
Payments & Invoices
How do I make a payment?
Log in to the Customer Portal or use our Online Bill Pay tool for a one-time payment.
Can I receive invoices by email?
Yes—sign up for electronic invoices here.
How do I update my billing address?
Log in to the portal and update it under "My Info," or call us at (800) 288-5088.
How do I request a payoff quote or buyout?
Request it through the portal or contact customer care for help.
Insurance Requirements
Why do I need to submit proof of insurance?
It’s part of your financing agreement to ensure the equipment is covered. If insurance isn’t submitted, a coverage charge may apply.
What needs to be included in the certificate?
See our Insurance Checklist for required information like contract number, loss payee, policy dates, and coverage.
Where do I upload my insurance certificate?
Go to our Insurance Upload page to submit your documents securely.
Can my insurance agent submit on my behalf?
Yes—agents can use the upload form or email insurance@firstwesternef.com.
Documents & General Support
How do I update my contact information?
Log in to the portal or call our customer care team and we’ll update it for you.
Can I upload documents other than insurance?
Yes—use the portal or our contact form to securely upload files.
TrailView Frequently Asked Questions
What can I do in the
TrailView customer
portal?
In the TrailView portal, you can:
- Make payments
- View your contracts and balances
- Update your contact information
- Request payoff or buyout quotes
- Upload insurance or account documents
- Download past statements and documents
How do I access the
customer portal?
Click the Access TrailView Portal button at the top of
this page. You’ll be redirected to the secure TrailView
login screen.
I forgot my password.
How do I reset it?
On the login screen, click “Forgot Password” and
follow the instructions to reset your password via
email. If you need additional help, call us at (800)
288-5088.
I don’t have portal
access yet. How do I
get started?
Call our customer service team at (800) 288-5088 and
we’ll help you set up your online account.
Can I make early or
partial payments
through the portal?
Yes, you can make one-time payments of any amount,
or set up recurring payments. If you have a specific
payment situation, contact us and we’ll walk you
through it.
Can I use the portal
from my phone or
tablet?
Yes. The TrailView portal is mobile-friendly and works
on most smartphones and tablets. You can manage
your account on the go.
Is the portal secure?
Absolutely. TrailView uses encrypted technology to
protect your data and ensure secure transactions.